Elproma Smart Manager Error reporting - Historia wersji

Elproma o 08:05, 3 sie 2023

2023-08-03T08:05:01Z

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	[[File:ESM_help.png\|800px]]		[[File:ESM_help.png\|800px]]

			[[Category:Elproma Smart Manager User Manual]]

Elproma o 13:46, 2 sie 2023

2023-08-02T13:46:38Z

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	How do I download the event log?		How do I download the event log?

	1. Go to ~~the~~ ''Help''<br>		1. Go to ''Help'' tab.<br>
	2. Download the logs from your device by clicking the ''Get modem service log''<br>		2. Download the logs from your device by clicking the ''Get modem service log''.<br>
	3. Indicate where you want to save the log file		3. Indicate where you want to save the log file.

	[[File:ESM_help.png\|800px]]		[[File:ESM_help.png\|800px]]
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	When reporting modem errors, please send the following information:		When reporting modem errors, please send the following information:

	1. Error description. Please include the following information ~~in your description~~:<br>		1. Error description. Please include the following information:<br>
	* A detailed description of the problem.<br>		* A detailed description of the problem.<br>
	* How often does the problem occur?<br>		* How often does the problem occur?<br>
	* In what situations does the problem occur?<br>		* In what situations does the problem occur?<br>
	* A description ~~of the procedure~~ to reproduce the error.		* A description how to reproduce the error.

	2. Upload the application event log. The event log can be downloaded by ~~clicking the~~ ''Get application service log'' button and then indicating the place where the ~~l ogs are~~ to be saved. Two files tmLogServiceNew.txt and tmLogServiceLast.txt will be saved ~~in the indicated place~~.		2. Upload the application event log. The event log can be downloaded by using ''Get application service log'' button and then indicating the place where the logs has to be saved. Two files ''tmLogServiceNew.txt'' and ''tmLogServiceLast.txt'' will be saved.

	[[File:ESM_help.png\|800px]]		[[File:ESM_help.png\|800px]]

Elproma o 13:42, 2 sie 2023

2023-08-02T13:42:10Z

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	* Exact description of the problem.<br>		* Exact description of the problem.<br>
	* How often does the problem occur?<br>		* How often does the problem occur?<br>
	* In what situations does the problem occur ?<br>		* In what situations does the problem occur?<br>
	* A description ~~of the procedure~~ to reproduce the error.<br>		* A description how to reproduce the error.<br>

	3. Upload an event log from the device where the problem occurred.		3. Upload an event log from the device where the problem occurred.

Elproma o 13:41, 2 sie 2023

2023-08-02T13:41:26Z

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	* In case of problems with the application, please send the firmware version, hardware version and IMEI number of the modem (this information can be found on the modem label)<br>		* In case of problems with the application, please send the firmware version, hardware version and IMEI number of the modem (this information can be found on the modem label)<br>

	2. Error description. Please include the following information ~~in your description~~:<br>		2. Error description. Please include the following information:<br>
	* Exact description of the problem.<br>		* Exact description of the problem.<br>
	* How often does the problem occur?<br>		* How often does the problem occur?<br>

Elproma o 13:32, 2 sie 2023

2023-08-02T13:32:57Z

← poprzednia wersja		Wersja z 15:32, 2 sie 2023
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	1. Basic information about the modem:<br>		1. Basic information about the modem:<br>
	* Screenshot of the main application window.<br>		* Screenshot of the main application window.<br>
	* In case of problems with the application, please send the firmware version, hardware and IMEI number of the modem (this information can be found on ~~the nameplate of~~ the modem)<br>		* In case of problems with the application, please send the firmware version, hardware version and IMEI number of the modem (this information can be found on the modem label)<br>

	2. Error description. Please include the following information in your description:<br>		2. Error description. Please include the following information in your description:<br>

Elproma o 13:31, 2 sie 2023

2023-08-02T13:31:28Z

Elproma o 13:30, 2 sie 2023

2023-08-02T13:30:18Z

← poprzednia wersja		Wersja z 15:30, 2 sie 2023
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	==Modem error reporting==		==Modem error reporting==

	If you ~~are reporting errors in the operation of~~ the modem, please send the following information:		If you found any problems with the application or modem, please send the following information:

	1. Basic information about the modem:<br>		1. Basic information about the modem:<br>

Elproma o 14:08, 31 lip 2023

2023-07-31T14:08:22Z

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	a. Screenshot of the main application window.<br>		a. Screenshot of the main application window.<br>
	b. In case of problems with the application, please send the firmware version, hardware and IMEI number of the modem (this information can be found on the nameplate of the modem)<br>		b. In case of problems with the application, please send the firmware version, hardware and IMEI number of the modem (this information can be found on the nameplate of the modem)<br>

	2. Error description. Please include the following information in your description:<br>		2. Error description. Please include the following information in your description:<br>
	a. Exact description of the problem.<br>		a. Exact description of the problem.<br>
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	c. In what situations does the problem occur ?<br>		c. In what situations does the problem occur ?<br>
	d. A description of the procedure to reproduce the error.<br>		d. A description of the procedure to reproduce the error.<br>

	3. Upload an event log from the device where the problem occurred.		3. Upload an event log from the device where the problem occurred.

Elproma o 14:07, 31 lip 2023

2023-07-31T14:07:41Z

← poprzednia wersja		Wersja z 16:07, 31 lip 2023
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	b. A description of the procedure to reproduce the error.		b. A description of the procedure to reproduce the error.

	2. Upload the application event log. The event log can be downloaded by clicking the " Get application service log" button and then indicating the place where the l ogs are to be saved. Two files tmLogServiceNew.txt and tmLogServiceLast.txt will be saved in the indicated place.		2. Upload the application event log. The event log can be downloaded by clicking the ''Get application service log'' button and then indicating the place where the l ogs are to be saved. Two files tmLogServiceNew.txt and tmLogServiceLast.txt will be saved in the indicated place.

	[[File:ESM_help.png\|800px]]		[[File:ESM_help.png\|800px]]

Elproma o 14:06, 31 lip 2023

2023-07-31T14:06:57Z

← poprzednia wersja		Wersja z 16:06, 31 lip 2023
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	3. Indicate where you want to save the log file		3. Indicate where you want to save the log file

	[[File:~~ESM_modemreporting~~.png\|800px]]		[[File:ESM_help.png\|800px]]

	==Application error reporting==		==Application error reporting==
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	2. Upload the application event log. The event log can be downloaded by clicking the " Get application service log" button and then indicating the place where the l ogs are to be saved. Two files tmLogServiceNew.txt and tmLogServiceLast.txt will be saved in the indicated place.		2. Upload the application event log. The event log can be downloaded by clicking the " Get application service log" button and then indicating the place where the l ogs are to be saved. Two files tmLogServiceNew.txt and tmLogServiceLast.txt will be saved in the indicated place.

	[[File:~~ESM_appreporting~~.png\|800px]]		[[File:ESM_help.png\|800px]]

← poprzednia wersja		Wersja z 15:31, 2 sie 2023
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	1. Basic information about the modem:<br>		1. Basic information about the modem:<br>
	a. Screenshot of the main application window.<br>		* Screenshot of the main application window.<br>
	b. In case of problems with the application, please send the firmware version, hardware and IMEI number of the modem (this information can be found on the nameplate of the modem)<br>		* In case of problems with the application, please send the firmware version, hardware and IMEI number of the modem (this information can be found on the nameplate of the modem)<br>

	2. Error description. Please include the following information in your description:<br>		2. Error description. Please include the following information in your description:<br>
	a. Exact description of the problem.<br>		* Exact description of the problem.<br>
	b. How often does the problem occur?<br>		* How often does the problem occur?<br>
	c. In what situations does the problem occur ?<br>		* In what situations does the problem occur ?<br>
	d. A description of the procedure to reproduce the error.<br>		* A description of the procedure to reproduce the error.<br>

	3. Upload an event log from the device where the problem occurred.		3. Upload an event log from the device where the problem occurred.
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	1. Error description. Please include the following information in your description:<br>		1. Error description. Please include the following information in your description:<br>
	a. A detailed description of the problem.<br>		* A detailed description of the problem.<br>
	b. How often does the problem occur?<br>		* How often does the problem occur?<br>
	a. In what situations does the problem occur?<br>		* In what situations does the problem occur?<br>
	b. A description of the procedure to reproduce the error.		* A description of the procedure to reproduce the error.

	2. Upload the application event log. The event log can be downloaded by clicking the ''Get application service log'' button and then indicating the place where the l ogs are to be saved. Two files tmLogServiceNew.txt and tmLogServiceLast.txt will be saved in the indicated place.		2. Upload the application event log. The event log can be downloaded by clicking the ''Get application service log'' button and then indicating the place where the l ogs are to be saved. Two files tmLogServiceNew.txt and tmLogServiceLast.txt will be saved in the indicated place.

	[[File:ESM_help.png\|800px]]		[[File:ESM_help.png\|800px]]