Elproma Smart Manager Error reporting: Różnice pomiędzy wersjami
Z Elproma Wiki Knowledge Base
| (Nie pokazano 6 pośrednich wersji utworzonych przez tego samego użytkownika) | |||
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==Modem error reporting== | ==Modem error reporting== | ||
If you | If you found any problems with the application or modem, please send the following information: | ||
1. Basic information about the modem:<br> | 1. Basic information about the modem:<br> | ||
* Screenshot of the main application window.<br> | |||
* In case of problems with the application, please send the firmware version, hardware version and IMEI number of the modem (this information can be found on the modem label)<br> | |||
2. Error description. Please include the following information | 2. Error description. Please include the following information:<br> | ||
* Exact description of the problem.<br> | |||
* How often does the problem occur?<br> | |||
* In what situations does the problem occur?<br> | |||
* A description how to reproduce the error.<br> | |||
3. Upload an event log from the device where the problem occurred. | 3. Upload an event log from the device where the problem occurred. | ||
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How do I download the event log? | How do I download the event log? | ||
1. Go to | 1. Go to ''Help'' tab.<br> | ||
2. Download the logs from your device by clicking the ''Get modem service log''<br> | 2. Download the logs from your device by clicking the ''Get modem service log''.<br> | ||
3. Indicate where you want to save the log file | 3. Indicate where you want to save the log file. | ||
[[File:ESM_help.png|800px]] | [[File:ESM_help.png|800px]] | ||
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When reporting modem errors, please send the following information: | When reporting modem errors, please send the following information: | ||
1. Error description. Please include the following information | 1. Error description. Please include the following information:<br> | ||
* A detailed description of the problem.<br> | |||
* How often does the problem occur?<br> | |||
* In what situations does the problem occur?<br> | |||
* A description how to reproduce the error. | |||
2. Upload the application event log. The event log can be downloaded by | 2. Upload the application event log. The event log can be downloaded by using ''Get application service log'' button and then indicating the place where the logs has to be saved. Two files ''tmLogServiceNew.txt'' and ''tmLogServiceLast.txt'' will be saved. | ||
[[File:ESM_help.png|800px]] | [[File:ESM_help.png|800px]] | ||
[[Category:Elproma Smart Manager User Manual]] | |||
Aktualna wersja na dzień 09:05, 3 sie 2023
Modem error reporting
If you found any problems with the application or modem, please send the following information:
1. Basic information about the modem:
- Screenshot of the main application window.
- In case of problems with the application, please send the firmware version, hardware version and IMEI number of the modem (this information can be found on the modem label)
2. Error description. Please include the following information:
- Exact description of the problem.
- How often does the problem occur?
- In what situations does the problem occur?
- A description how to reproduce the error.
3. Upload an event log from the device where the problem occurred.
How do I download the event log?
1. Go to Help tab.
2. Download the logs from your device by clicking the Get modem service log.
3. Indicate where you want to save the log file.
Application error reporting
When reporting modem errors, please send the following information:
1. Error description. Please include the following information:
- A detailed description of the problem.
- How often does the problem occur?
- In what situations does the problem occur?
- A description how to reproduce the error.
2. Upload the application event log. The event log can be downloaded by using Get application service log button and then indicating the place where the logs has to be saved. Two files tmLogServiceNew.txt and tmLogServiceLast.txt will be saved.