Elproma Smart Manager Troubleshooting

1. Elproma Smart Manager doesn't recognize the RB900SG modem (COM port):

• Try reboot the device (power it off and on or use RESET button),
• Check the USB cable or try to use other USB cable (poor quality USB cable can cause problems with correct communication of the modem with computer.

2. Elproma Smart Manager program doesn’t start:

• Try reboot the computer,
• Reinstall the program (with Administrator privileges).

3. I set new settings, press Save settings button but old data appeared after reboot:

• Make sure the connection status is green when the Save settings button is pressed,
• After saving settings press Reboot button to apply new settings.

4. No GSM signal:

• Check if the SIM card is active,
• Check if the PIN code is correct,
• Try to set External antenna setting and connect external antenna,
• Check the connection with antenna,
• Check if there is a good network coverage in a given place.

5. IP unavailable or incorrect:

• Make sure the correct APN is set.

6. Setting the font scaling in Windows to other than 100% may cause the fonts to display incorrectly in the Elproma Smart Manager application.

7. In multi-monitor environments, there may be problems loading graphics on a monitor other than the main monitor.