Elproma Smart Manager Troubleshooting: Różnice pomiędzy wersjami
Z Elproma Wiki Knowledge Base
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1. Elproma Smart Manager doesn't recognize the RB900SG modem (COM port): | 1. Elproma Smart Manager doesn't recognize the RB900SG modem (COM port): | ||
* | * Try reboot the device (power it off and on or use RESET button), | ||
* | * Check the USB cable or try use other USB cable ( Poor quality USB cable can cause problems with correct communication of the modem with computer. | ||
2. | 2. Elproma Smart Manager program doesn’t start: | ||
* | * Try reboot the computer, | ||
* | * Uninstall it and it install once again (with A dministrator privileges). | ||
3. I set new settings, press S ave settings button but old data appeared after reboot: | 3. I set new settings, press S ave settings button but old data appeared after reboot: | ||
* | * Make sure the connection status is green when the Save settings button is pressed, | ||
* | * After saving settings press Reboot button to apply new settings. | ||
4. No signal | 4. No GSM signal: | ||
* | * Check if the SIM card is active, | ||
* | * Check if the PIN code is correct, | ||
* | * Try to set External antenna settings and connect external antenna, | ||
* | * Check the connection with antenna, | ||
* | * Check if there is a good network coverage in a given place. | ||
5. | 5. IP unavailable or incorrect: | ||
* | * Make sure the correct APN is set. | ||
6. Setting the font scaling in Windows to other than 100% may cause the fonts to display incorrectly in the Teleorigin Manager application. | 6. Setting the font scaling in Windows to other than 100% may cause the fonts to display incorrectly in the Teleorigin Manager application. | ||
7. In multi-monitor environments, there may be problems loading graphics on a monitor other than the main monitor. | 7. In multi-monitor environments, there may be problems loading graphics on a monitor other than the main monitor. | ||
Wersja z 14:34, 31 lip 2023
1. Elproma Smart Manager doesn't recognize the RB900SG modem (COM port):
- Try reboot the device (power it off and on or use RESET button),
- Check the USB cable or try use other USB cable ( Poor quality USB cable can cause problems with correct communication of the modem with computer.
2. Elproma Smart Manager program doesn’t start:
- Try reboot the computer,
- Uninstall it and it install once again (with A dministrator privileges).
3. I set new settings, press S ave settings button but old data appeared after reboot:
- Make sure the connection status is green when the Save settings button is pressed,
- After saving settings press Reboot button to apply new settings.
4. No GSM signal:
- Check if the SIM card is active,
- Check if the PIN code is correct,
- Try to set External antenna settings and connect external antenna,
- Check the connection with antenna,
- Check if there is a good network coverage in a given place.
5. IP unavailable or incorrect:
- Make sure the correct APN is set.
6. Setting the font scaling in Windows to other than 100% may cause the fonts to display incorrectly in the Teleorigin Manager application.
7. In multi-monitor environments, there may be problems loading graphics on a monitor other than the main monitor.