Elproma Smart Manager Error reporting: Różnice pomiędzy wersjami
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If you are reporting errors in the operation of the modem, please send the following information: | If you are reporting errors in the operation of the modem, please send the following information: | ||
1. Basic information about the modem: | 1. Basic information about the modem:<br> | ||
a. Screenshot of the main application window. | a. Screenshot of the main application window.<br> | ||
b. In case of problems with the application, please send the firmware version, hardware and IMEI number of the modem (this information can be found on the nameplate of the modem) | b. In case of problems with the application, please send the firmware version, hardware and IMEI number of the modem (this information can be found on the nameplate of the modem)<br> | ||
2. Error description. Please include the following information in your description: | 2. Error description. Please include the following information in your description:<br> | ||
a. Exact description of the problem. | a. Exact description of the problem.<br> | ||
b. How often does the problem occur? | b. How often does the problem occur?<br> | ||
c. In what situations does the problem occur ? | c. In what situations does the problem occur ?<br> | ||
d. A description of the procedure to reproduce the error. | d. A description of the procedure to reproduce the error.<br> | ||
3. Upload an event log from the device where the problem occurred. | 3. Upload an event log from the device where the problem occurred. | ||
How do I download the event log? | How do I download the event log? | ||
1. Go to the ''Help'' | 1. Go to the ''Help''<br> | ||
2. Download the logs from your device by clicking the ''Get modem service log'' | 2. Download the logs from your device by clicking the ''Get modem service log''<br> | ||
3. Indicate where you want to save the log file | 3. Indicate where you want to save the log file | ||
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When reporting modem errors, please send the following information: | When reporting modem errors, please send the following information: | ||
1. Error description. Please include the following information in your description: | 1. Error description. Please include the following information in your description:<br> | ||
a. A detailed description of the problem. | a. A detailed description of the problem.<br> | ||
b. How often does the problem occur? | b. How often does the problem occur?<br> | ||
a. In what situations does the problem occur ? | a. In what situations does the problem occur?<br> | ||
b. A description of the procedure to reproduce the error. | b. A description of the procedure to reproduce the error. | ||
2. Upload the application event log. The event log can be downloaded by clicking the " Get application service log" button and then indicating the place where the l ogs are to be saved. Two files tmLogServiceNew.txt and tmLogServiceLast.txt will be saved in the indicated place. | 2. Upload the application event log. The event log can be downloaded by clicking the " Get application service log" button and then indicating the place where the l ogs are to be saved. Two files tmLogServiceNew.txt and tmLogServiceLast.txt will be saved in the indicated place. | ||
[[File:ESM_appreporting.png|800px]] | [[File:ESM_appreporting.png|800px]] | ||
Wersja z 15:05, 31 lip 2023
Modem error reporting
If you are reporting errors in the operation of the modem, please send the following information:
1. Basic information about the modem:
a. Screenshot of the main application window.
b. In case of problems with the application, please send the firmware version, hardware and IMEI number of the modem (this information can be found on the nameplate of the modem)
2. Error description. Please include the following information in your description:
a. Exact description of the problem.
b. How often does the problem occur?
c. In what situations does the problem occur ?
d. A description of the procedure to reproduce the error.
3. Upload an event log from the device where the problem occurred.
How do I download the event log?
1. Go to the Help
2. Download the logs from your device by clicking the Get modem service log
3. Indicate where you want to save the log file
Application error reporting
When reporting modem errors, please send the following information:
1. Error description. Please include the following information in your description:
a. A detailed description of the problem.
b. How often does the problem occur?
a. In what situations does the problem occur?
b. A description of the procedure to reproduce the error.
2. Upload the application event log. The event log can be downloaded by clicking the " Get application service log" button and then indicating the place where the l ogs are to be saved. Two files tmLogServiceNew.txt and tmLogServiceLast.txt will be saved in the indicated place.
