Elproma Smart Manager Troubleshooting
Z Elproma Wiki Knowledge Base
1. Elproma Smart Manager doesn't recognize the RB900SG modem (COM port):
- try reboot the device (power it off and on or use RESET button)
- check the USB cable or try use other USB cable ( Poor quality USB cable can cause problems with correct communication of the modem with computer
2. Teleorigin Manager program doesn’t start:
- try reboot the computer
- uninstall it and it install once again (with A dministrator privileges)
3. I set new settings, press S ave settings button but old data appeared after reboot:
- make sure the connection status is green when the Save settings button is pressed
- after saving settings press Reboot button to apply new settings.
4. No signal
- check if the SIM card is active
- check if the PIN code is correct
- try to set External antenna settings and connect external antenna
- check the connection with antenna
- check if there is a good network coverage in a given place
5. Ip unavailable or incorrect IP
- make sure the correct APN is set
6. Setting the font scaling in Windows to other than 100% may cause the fonts to display incorrectly in the Teleorigin Manager application.
7. In multi-monitor environments, there may be problems loading graphics on a monitor other than the main monitor.